Last Updated: May 5, 2025
Due to the digital nature of our products, all sales made through Chrono Exchange LLC are considered final.
However, we recognize certain circumstances that may warrant a refund under our discretion.
1. Non-Tangible Digital Goods
Because all products are delivered digitally and can be downloaded immediately,
we generally do not offer refunds once the download has begun or been completed.
2. Valid Refund Conditions
We may grant refunds only under the following specific conditions:
The product delivered is significantly different from the advertised description.
You were charged twice for the same item.
You were unable to receive the product due to a technical issue on our end and we were unable to resolve it within 7 days.
3. Ineligible for Refund
Refunds will not be provided in the following cases:
You no longer need the product.
You purchased the wrong product.
You do not have sufficient technical ability to use the product.
You experienced delays caused by email issues or spam filters.
The product did not work as expected due to your own platform or hosting issues.
4. Refund Process
If you believe you are eligible for a refund, you must submit a request within 7 days of purchase by emailing:
Email: root@chronoexchangellc.com
Include:
Your full name
Order ID or transaction details
A detailed explanation of your issue
Refunds, if approved, will be processed within 5–10 business days.
5. Chargebacks
Initiating a chargeback or dispute without contacting us first violates our policy.
We reserve the right to take appropriate legal action for fraudulent claims.
3. Privacy Policy – Chrono Exchange LLC
Last Updated: May 14, 2025
Your privacy is important to us. Chrono Exchange LLC is committed to safeguarding your personal information.
This Privacy Policy explains how we collect, use, and secure your data.
1. Information We Collect
We collect the following types of information:
Personal Data: name, email address, and billing details during checkout.
Technical Data: IP address, browser type, operating system, pages visited, and time spent on site.
Behavioral Data: how you interact with our website and emails (clicks, opens).
2. How We Use Your Information
We use your information to:
Fulfill your order and send product access
Provide customer service and technical support
Send important updates, offers, and newsletters
Monitor website performance and analytics
Comply with legal obligations
3. Cookies & Tracking
Our website uses cookies to improve user experience.
You can choose to disable cookies via your browser, though certain features may be limited.
Types of cookies:
Essential cookies for functionality
Analytical cookies for visitor tracking
Marketing cookies for email campaign efficiency
4. Data Security
We use SSL encryption, firewalls, and secure servers to protect your data. Access is limited to authorized personnel only.
5. Third-Party Services
We may share data with trusted service providers who help us process payments, analyze data, or send emails.
These parties are obligated to maintain data confidentiality.
6. Your Rights
As a user, you have the right to:
Request access to your personal data
Correct any inaccuracies
Request deletion of your data
Withdraw consent to marketing emails
All such requests can be made by contacting us at: Email: root@chronoexchangellc.com
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes it was collected for,
including legal, accounting, or reporting requirements.
8. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from minors.
9. Policy Updates
We may update this Privacy Policy periodically. You will be notified via our website or email when material changes occur.
10. Contact
If you have questions about this policy or your data, please contact:
Email: root@chronoexchangellc.com
Website: https://chronoexchangellc.com